ISKANDAR, Muhammad Fajar (2022) The Effect Of Tax Service Quality And Tax Facilities On Taxpayer Satisfaction At The Pratama Tax Service Office Cirebon Satu. Skripsi thesis, Universitas Jenderal Soedirman.

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Abstract

This research is a survey research on Taxpayer of The Pratama Tax Service Office Cirebon Satu. The Effect of Tax Service Quality and Tax Facilities on Taxpayer Satisfaction at The Pratama Tax Service Office Cirebon Satu. The aims of the research are to determine the effect of tax service quality and to determine the effect of tax facility on individual taxpayer’s satisfaction. There were 400 taxpayers chosen as respondents of the research. The purposive sampling method was used to determine the respondents. Based on result of research it has got the conclusion that Service Quality has positive effect on Taxpayer Satisfaction and Tax Facility has positive effect on Taxpayer Satisfaction. As Implication of the conclusion above, maintain good services and facilities in order to keep taxpayers who pay their taxes on time. According to researchers at the Pratama Tax Service Office Cirebon Satu, the tax officer should be able to show the proper location and person to deal with SPT issues.

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