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Items where Author is "FERNANDES, Nita"

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Thesis

FERNANDES, Nita (2023) Pengaruh Reliability, Responsiveness, dan Empathy Terhadap Loyalitas Pasien Pasien BPJS Rawat Jalan di Rumah Sakit Umum Kartini Lampung Tengah Dengan Kepuasan Pasien Sebagai Variabel Mediasi. Masters thesis, Universitas Jenderal Soedirman.

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