HARTONO, Amara Rusyda (2026) The Influence of Patient-Physician Relationship and Patient Participation on Hospital Loyalty Intention and Compliance with Treatment through Relational Bonding : Study on Specialist Doctors at RSGMP UNSOED Purwokerto. Skripsi thesis, Universitas Jenderal Soedirman.

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Abstract

This study aims to analyze the effect of patient–physician relationship and patient participation on hospital loyalty intention and compliance with treatment, with relational bonding as a mediating variable. This study employs a quantitative approach using a survey method. Data were collected through questionnaires distributed to 208 patients who received treatment at the RSGMP UNSOED Specialist Clinic, Purwokerto. The data were analyzed using Structural Equation Modeling (SEM) with AMOS software. The results indicate that patient–physician relationship and patient participation have a positive and significant effect on relational bonding. Furthermore, relational bonding has a positive and significant effect on compliance with treatment, but does not have a significant effect on hospital loyalty intention. In addition, patient–physician relationship has a direct positive and significant effect on hospital loyalty intention. The mediation analysis shows that relational bonding does not mediate the relationship between patient participation and hospital loyalty intention. These findings suggest that relational aspects play an important role in improving patient compliance; however, they do not necessarily lead to patient loyalty. Therefore, patient loyalty in healthcare services is not only influenced by relational factors but also by practical and situational considerations.

Item Type:	Thesis (Skripsi)
Nomor Inventaris:	C26136
Subjects:	P > P103 Patients
Divisions:	Fakultas Ekonomi dan Bisnis > S1 Manajemen
Depositing User:	Mr. AMARA RUSYDA HARTONO
Date Deposited:	24 Apr 2026 07:53
Last Modified:	24 Apr 2026 07:53
URI:	http://repository.unsoed.ac.id:443/id/eprint/40728

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