WIJAKSANA, Arya Nanda (2026) Pengaruh Job Demands, Perceived Organizational Support, dan Job Resources terhadap Work Engagement pada Karyawan Bank BUMN Purwokerto. Skripsi thesis, Universitas Jenderal Soedirman.

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Abstract

This study is entitled “The Effect of Job Demands, Perceived Organizational Support, and Job Resources on Work Engagement.” This research is motivated by the importance of work engagement as a key factor in enhancing employee performance and organizational success, particularly in the banking sector, which is characterized by high work demands. Banking employees are required to cope with various job demands, such as workload pressure, time constraints, and emotional demands, which may reduce their level of engagement if not balanced with adequate organizational support and sufficient job resources. In addition, previous studies have shown inconsistent findings regarding the effects of job demands, perceived organizational support (POS), and job resources on work engagement, highlighting the need for further empirical investigation. This study aims to examine the effects of job demands, perceived organizational support, and job resources on employee work engagement. The job demands variable reflects aspects such as workload, time pressure, and emotional demands. Perceived organizational support represents the extent to which employees perceive that the organization values their contributions and cares about their well-being. Meanwhile, job resources include various supporting factors such as supervisor and coworker support, availability of feedback, and opportunities for professional development. This study is grounded in the Job Demands-Resources (JD-R) Theory, which emphasizes the importance of balancing job demands and job resources in fostering employee engagement. This study employs a quantitative approach using a survey method by distributing questionnaires to employees of state-owned banks. The samplingtechnique used is purposive sampling, resulting in 96 respondents. The collected data were analyzed using multiple linear regression with the assistance of statistical software. The analysis procedures include descriptive statistics, classical assumption tests, and hypothesis testing using the coefficient of determination (R²), F-test, and t-test. The results indicate that: (1) job demands have a significant effect on work engagement; (2) perceived organizational support has a significant effect on work engagement; and (3) job resources have a significant effect on work engagement. Furthermore, the simultaneous test results indicate that the regression model is valid, predictive, and meets the goodness of fit criteria. These findings suggest that the balance between job demands, organizational support, and job resources plays a crucial role in enhancing employee work engagement. In particular, job demands in this study tend to be perceived as challenge demands, which can stimulate motivation and increase employee engagement. This study also provides several implications. Theoretically, it reinforces the Job Demands–Resources (JD-R) Theory by demonstrating that job demands do not always have negative effects, but can enhance work engagement when perceived as challenges and supported by adequate job resources and perceived organizational support. Practically, organizations are advised to manage job demands optimally so that they remain challenging but not excessive, while also enhancing organizational support and the availability of job resources to foster employee engagement. For management, these findings can serve as a basis for designing policies that not only focus on reducing workload, but also on managing job demands as a motivational factor to support employee well-being and productivity.

Item Type:	Thesis (Skripsi)
Nomor Inventaris:	C26185
Uncontrolled Keywords:	work engagement, job demands, perceived organizational support, job resources.
Subjects:	E > E224 Employment
Divisions:	Fakultas Ekonomi dan Bisnis > S1 Manajemen
Depositing User:	Mr. Arya Nanda Wijaksana
Date Deposited:	06 May 2026 06:52
Last Modified:	06 May 2026 06:52
URI:	http://repository.unsoed.ac.id:443/id/eprint/40941

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