ALFIANITA, Alen (2025) Creating Bilingual E-Booklet about Services at Perumdam Tirta Wijaya Cilacap. Diploma thesis, Universitas Jenderal Soedirman.

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Abstract

A three-month internship was undertaken at Perumdam Tirta Wijaya Cilacap, Central Java, from August 1, 2024 to October 31, 2024. The main focus of the internship was the creation of a bilingual electronic booklet (Indonesian-English) that presents the services provided by Perumdam Tirta Wijaya Cilacap. This booklet serves as an informative tool to help customers understand available services more easily and clearly. To develop the booklet, several steps were taken and documented, including selection of writing objects, data collection, determining the content, composing texts, designing a booklet, and revision process. The data collection was conducted through three primary methods: observation, interviews, and documentation. Observations were made both directly and indirectly to evaluate the clarity and accessibility of service information. An interview was conducted with the Head of Public Relations and Services to understand customer needs and determine the appropriate content. Documentation involved gathering written and visual materials to support content development and to record each stage of the process. Several challenges were encountered during the internship. Internal challenges included limited understanding of assigned tasks, lack of visual design skills, and difficulties in translating content into two languages. External challenges included difficulty in scheduling interviews due to different in work divisions and time constraints caused by a high workload. To overcome these obstacles, internal challenges were addressed by seeking guidance from the field supervisor, using online tutorials such as Canva for design, and utilizing dictionaries, grammar references, and translation tools for bilingual content. External challenges were managed by improving time management and maximizing available information resources.

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