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HIDAYAT, Arman Nur (2020) Pengaruh Kualitas Pelayanan dan Disiplin Kerja terhadap Keepuasan Pelanggan (Studi Kepuasan Pelanggan dalam Program Listrik Pra-Bayar di PT. PLN (Persero) di Kecamatan Purwokerto Barat). Skripsi thesis, Universitas Jenderal Soedirman.