ENDRIYAN, Bintang Aryasatya Putra (2026) Internship Experience as a Front Desk Club Lounge Department at Sheraton Petaling Jaya Malaysia. Diploma thesis, Universitas Jenderal Soedirman.

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Abstract

This job training report entitled “Internship Experience as a Front Desk Club Lounge Department at Sheraton Petaling Jaya Malaysia,” is based on a six month internship conducted from August 9, 2024, to February 7, 2025, at the Sheraton Petaling Jaya Hotel, Malaysia. This job training report was created to explain the implementation of the work training and to connect theory and practice directly at the Sheraton Petaling Jaya Hotel Malaysia. A pocketbook was also created as a printed information resource for students who want to carry out a similar internship program. In this report, I also explains the stages in the process of produce the pocketbook entitled “Indonesia Interns Experiences at Sheraton Petaling Jaya Hotel Malaysia” and conveys several obstacles and solutions during the work training at Sheraton Petaling Jaya Hotel Malaysia. During the job training, observation, interview, and documentation were used as methods to create a pocketbook. Observation helped to gain information about the hotel environment, while interview to get insight from the staff about this hotel. Documentation helped for reminder detail activity or procedure during the job training. One of the challenges faced in creating the pocketbook was the lack of effective communication among the team. In addition, there was limited time for discussion and a lack of initiative in completing individual job responsibilities. To face these issues, steps were taken to enhance communication between the team by encouraging open discussions and collaboratively deciding on the format and design of the pocketbook.

Item Type:	Thesis (Diploma)
Nomor Inventaris:	D326024
Uncontrolled Keywords:	Hospitality Industry, Customer Service, Workplace Culture, Front Desk, Hotel Operations
Subjects:	C > C1020 Customer services H > H258 Hotels and motels
Divisions:	Fakultas Ilmu Budaya > D3 Bahasa Inggris
Depositing User:	Mr. Bintang Aryasatya Putra Endriyan
Date Deposited:	23 Feb 2026 03:52
Last Modified:	23 Feb 2026 03:52
URI:	http://repository.unsoed.ac.id:443/id/eprint/39973

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