FEBRIANTO, Mohammad (2024) Writing Customer Service's English Pocket Book at Cilacap Immigration Office. Diploma thesis, Universitas Jenderal Soedirman.

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Abstract

This job training report is entitled "Producing Customer Service's English Pocket Book at Cilacap Immigration Office". Held on 17 March 2022 – 28 April 2022. The job training carried out by the author aims to provide a pocket book for service officers at the Cilacap Immigration Office in order to increase insight and knowledge for service officers in providing good service to visitors, especially foreign visitors so that the quality of service at the Cilacap Immigration Office has improved to become even better. This job training uses observation and interview methods to add author references. In carrying out job training, the author found that there was no guidebook for service officers. Therefore, the author saw an opportunity to create a pocket book as a guide for Cilacap Immigration Office service officers. Several obstacles were faced in carrying out this job training, such as the author's lack of knowledge about vocabulary, language, and knowledge about immigration such as provisions and regulations relating to immigration in Indonesia. Apart from that, the author is also hampered in designing the contents and cover of the pocket book because lack of knowledge in this field. Then, as a solution to overcome the problems by communicating with immigration officers about the world of immigration that the author does not know yet so that the author's knowledge increases. Then the solution to the problem in preparing the book, the author consulted with the supervisor to get suggestions and feedback so that the book compiled by the author can be a good book Based on the discussion, there are several conclusions that service officers must have a guidebook as a reference in providing good service so that service quality is maintained and continues to improve. This pocket book can be a solution to improve the quality of service of officers at the Cilacap Immigration Office, so that visitors feel helped and satisfied with the services of the Cilacap Immigration Office.

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