The Influence of Perceived Usefulness, Service Quality, and Quality of Self-Service Technology on Mobile Banking-Based Application User Satisfaction and Personal Finance as Variable Mediating (Study on South Tangerang City)

HAIBA, Rasyiqa (2022) The Influence of Perceived Usefulness, Service Quality, and Quality of Self-Service Technology on Mobile Banking-Based Application User Satisfaction and Personal Finance as Variable Mediating (Study on South Tangerang City). Skripsi thesis, Universitas Jenderal Soedirman.

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Abstract

This study aims to analyze and determine how much perceived usefulness, service quality, and quality of Self-Service Technology mobile banking-based applications influence user satisfaction and personal finance in South Tangerang City. The method used in this study is a quantitative method using primary data obtained from distributing questionnaires. The sampling technique used is purposive sampling with a sample size of 200 respondents. The data analysis method in this study uses the Structural Equation Model (SEM) with SmartPLS 3.0. These results indicate that perceived usefulness, service quality, and quality of Self-Service Technology positively affect user satisfaction and personal finance.

Item Type:	Thesis (Skripsi)
Nomor Inventaris:	C22150
Uncontrolled Keywords:	Perceived Usefulness, Service Quality, Quality of Self-Service Technology, User Satisfaction, Personal Finance, Mobile Banking
Subjects:	B > B36 Banks and banking J > J56 Job satisfaction
Divisions:	Fakultas Ekonomi dan Bisnis > S1 Akuntansi
Depositing User:	Mrs Rasyiqa Rifa Haiba
Date Deposited:	27 Apr 2022 02:39
Last Modified:	27 Apr 2022 02:39
URI:	http://repository.unsoed.ac.id/id/eprint/15679

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